Bulk Billing

We offer Medicare Bulk Billing Service to our patients who hold a current Medicare card. However, some of our Special Procedures do require a Private Fee which is not covered by Medicare.  Before any procedure is performed, a doctor will discuss the fee with you where applicable.

Direct Billing of Overseas Student Card Holders

Our Practice Direct Bills (No out of pocket expense) for all over seas students holding a current Student Insurance card for:

  • Allianz – OSHC/OVHC
  • NIB
  • Bupa
  • AHM
  • MEDIBANK

 Private Billing

For patients who do not hold a Medicare card, we endeavour to keep our fees as low as possible. Payment is expected at the time of consultation and can be made by cash, EFTPOS, MasterCard/Visa. Please speak with the receptionist for the current fee structure.

Varsity Lakes Family Practice runs an appointment system. You can make an appointment by contacting the practice by phone or booking online. We also offer Walk-in appointments.

  • 15 Minutes – Standard Appointment
  • Up to 30 Minutes – Long Appointment
  • 30 Minutes Plus – Prolong Appointment

Please inform reception staff when booking if you may require a Long Appointment. If you have any forms which need to be completed, please also advise reception as this may require a Private Fee.

Each appointment is for one person. If you have other family members who require medical attention, please make a separate booking for them, or book a double appointment.

Varsity Lakes Family Practice aims to adhere to appointment schedules; however, the unpredictable nature of a medical practice means that doctors sometimes run behind time. This is mostly due to a patient requiring urgent medical attention. We sincerely regret any inconvenience caused to patients when we fall behind with our appointment schedule.

We would really appreciate it if you no longer need your appointment to please call and cancel so another patient can book the appointment.

In order to monitor your health and fulfil our ethical and legal responsibilities, we require that you attend your doctor in order to receive all results, scripts or referrals. Our receptionists are unable to provide you with your results over the phone.

If your doctor is unavailable, another doctor in the practice would be happy to see you to help with your request.

We offer bulk-billed telephone consultations to all of our existing patients if you have attended the clinic in the 12 months prior. The process of booking a telephone consultation is simple and operates in the same manner as making a standard face to face appointment.

When making an appointment online simply select the appointment type ‘phone consultation’ rather than the reason for the appointment.

Alternatively, you can call reception on 07 5575 8155 for bookings.

Please note, your GP will do their best to contact you at the scheduled time however unexpected delays may occur.

Both referrals and imaging requests can be faxed to your email or healthcare provider post-appointment.

Scripts issued during a telephone consult can be texted to your phone or sent to a Pharmacy of your choice.

Please be advised that we DO NOT PRRESCRIBE S8 medications.

To maintain confidentiality, we avoid telephone interruptions to doctors. The nurse may be able to assist you.

Telephone interruptions to Doctors are only for emergencies.

However, if you would like to leave a message with reception, we will endeavour to follow it up with the doctor and return your call.

Due to privacy laws, Blood Tests and X-Ray Results are NOT given over the phone, unless previously arranged with your doctor or during a phone consultation.

This Practice uses a reminder and recall system regarding follow up appointments (eg pap smears, vaccinations, health checks). This consists of text messages, phone calls and letter. ALL Patients must come back for their test results.

We acknowledge the traditional landowners of Australia and we welcome all Aboriginal and Torres Islander people to our services.

About indigenous health

Many indigenous Australians experience poorer health than other Australians to have mental health problems and chronic diseases such as respiratory diseases, cardiovascular disease, diabetes, chronic kidney disease, trachoma and rheumatic heart disease.

Closing the Gap (CTG)

Improving the health of Aboriginal and Torres Strait Islander peoples is a national priority. Closing the gap gives better access to Medicare and Medicine, extra free immunisations, co-ordinated care for aboriginal and Torres strait islander people with chronic conditions and helps to reduce the high rate of smoking.

Our doctors provide primary health care for a child and maternal health, arrange and manage support for people with chronic diseases, offer CTG for an eligible individual, regular health check and immunisations.

If you were injured at your worksite or on the way to work or on your way home from your work then you may be eligible to Claim Workcover from your Employer.

Please check with your employer if they are covered by Workcover QLD or a Self-Insurer.

Please advise our Receptionist if your consultation is a work related one prior to seeing the Doctor.

For your convenience car parking is available in the Varsity Lakes Family Practice location.

This practice is designed for wheelchair access. We have a wheelchair available if required. Should you have special needs, please discuss them with your doctor.

This practice protects your personal health information to ensure it is only available to authorised staff members for the intended purposes and to comply with the Privacy Act. To obtain a copy of our Privacy Statement or your medical records, please ask at reception.

It is our practice policy that doctors do not take phone calls from patients or return patient’s phone calls. If a patient needs to speak to a doctor, they must make an appointment to come in and see their preferred doctor.

Reception staff are happy to put forward requests; however, it is at the doctor’s discretion in how they choose to proceed.

Your medical records are private and confidential and only available to authorised members of staff. All information at Varsity Lakes Family Practice is managed in accordance with the National Privacy Principles of the Privacy Act available at www.privacy.gov.au/health.

My Health Record

My Health Record is a secure online summary of your health information. Assisted Registration is available at this practice, ask your doctor or receptionist at your next visit.

This practice can upload a health summary from your records to your My Health Record.

For further information visit www.myhealthrecord.gov.au

If you have any concerns, complaints or suggestions about any aspect of our service we would appreciate hearing about them and will take them seriously.
Please use one of the following:

Phone: 07 5575 8155

Use the suggestion box.

Matters which are unable to be resolved within the practice may be referred to:

Office of the Health Ombudsman
133646 (133OHO)
complaints@oho.qld.gov.au
PO BOX 13281
George Street
Brisbane 4003